Terms of sale

This website is run by Ideal Shoes (brand IDEALX), Agra, Uttar Pradesh. By placing an order you agree to these terms.

Prices, tax and invoices

• All prices are in Indian rupees and include GST. The amount at checkout is the amount you pay.
• Every order gets a GST tax invoice, which you can download from the order page once it is ready. Business buyers who enter a GSTIN at checkout can claim input tax credit on it.
• We may correct an obvious pricing mistake before dispatch; if we do, we offer you the corrected price or a full refund.

Orders and payment

• Payment is taken online through Razorpay (UPI, cards, net banking, wallets). Your order is confirmed when Razorpay confirms the payment to us.
• You can cancel free of charge until the order is dispatched. Write to us with the order number.
• If an item turns out to be out of stock after payment, we tell you and refund it in full to the original payment method.

Delivery, exchanges and returns

See Shipping and Exchanges & returns. In short: free shipping across India, and a 30-day exchange on size and fit.

Products

Our shoes and boots are made from leather, a natural material: small differences in grain and colour from the photos are normal and are not defects. Sizes are UK sizes.

Dealers and institutions

Wholesale (dealer) and tender/GeM supplies are governed by the quotation, purchase order or contract for that supply, together with these terms where they do not conflict.

Law and disputes

These terms are governed by the laws of India. Courts at Agra, Uttar Pradesh have jurisdiction, without affecting your right as a consumer to approach a consumer commission under the Consumer Protection Act, 2019.

Grievance officer

The proprietor, Ideal Shoes. Contact: our contact page. We acknowledge a complaint within 48 hours and resolve it within one month.